About Us

Bronson Design Studio's family-owned brick-and-mortar store has been operating in Upper Montclair NJ since 1981. In 2007, we started offering products via a web store as an entirely separate business. Our goal is to build long lasting relationships with our on-line customers just as we have done with our local clientele by offering a unique product selection, a safe and responsive shopping environment, and the highest level of customer service. We’re dedicated to providing you with the most enjoyable and rewarding on-line shopping experience possible.

Our Guarantee - We promise to provide you with products that always meet our strict guidelines of fine quality craftsmanship and long-term value. If for any reason you wish to return an item purchased from our web store, you may send it back within 30 days from the delivery date for a refund. Refer to our Return Policy for details.

Your Protection & Privacy - Bronson Design Studio is committed to protecting your privacy and providing you with a secure way to purchase items online. We never sell, trade, or rent a customer’s personal information to any third party organization. We also protect our checkout system with the highest level of Secure Sockets Layering (SSL) - encrypting all personal and financial information to ensure that your online purchase is completely safe. Please refer to our comprehensive Privacy & Security Policy for more details.

Terms and Conditions of Sale

Service Area

We offer shipping to all 50 United States. However, we cannot deliver to P.O. Box locations or APO/FPO addresses.

Payment Procedures

We accept MasterCard, Visa, American Express, and Novus (Discover). For your convenience, your credit card will not be charged until your order ships. We will, however, obtain preauthorization from your credit card company prior to shipping your order which may result in a reduction in your available credit by your credit card company. Please contact your credit card company for more information.

Sales Tax

Bronson Design Studio only collects sales tax for those orders shipped to New Jersey, where we are located. We do not charge sales tax on orders shipped to any other location.

Delivery

Once you've placed your order, we will send you an order confirmation email letting you know that your order has been received and is being processed. Purchases will be shipped to you directly from the manufacturer's warehouse by UPS or FedEx. After your order is shipped, you will receive another email confirmation notifying you that your order is on its way, and we'll provide you with the shipping company's tracking number. In-stock items usually ship 2 - 5 business days after you place the order. In most cases, you will receive your order within 2 weeks.

OVERSIZED ITEMS - Some items we sell are too large or too heavy to ship using a Small Parcel carrier (e.g. UPS or FedEx). In these cases, we will ship via truck freight (L.T.L. carrier) at no additional cost to you. Truck freight is different than standard UPS or FedEx in that you will be contacted by the shipping carrier to schedule a delivery appointment. A signature is required for all truck freight deliveries; someone must be available during business hours (Monday-Friday 8:00AM to 5:00PM) to sign for the delivery. Be forewarned that the driver is only responsible to deliver to curbside or driveway; although more often than not, they will take the items off the truck to your door. The most important thing to remember about truck freight is that you must inspect the package and its contents at the time of delivery. If you detect any damage, or if there is any reason at all for you to be concerned about damage, please refuse delivery or write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This ensures that if there is any damage, it will be easy to take care of the problem. Please allow an additional 1-3 days for truck freight delivery.

Website Errors, Inaccuracies or Omissions

Bronson Design Studio strives to ensure that the content on this website is complete and current. However, we do not guarantee that it is free of errors, inaccuracies or omissions related to price, product description or availability. Further, Bronson Design Studio reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, regardless of whether the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit card.

Price Match Policy

If you happen to find a price advertised for less - let us know!

Simply Email Us a link to the deal. We'll validate it and make you an offer you can't refuse.

Price Match Policy Guidelines:

Items eligible for Price Match must have a published online price or written quotation. Items must be in stock at the competitor and available for immediate delivery. The Price Match cannot be used in conjunction with any other coupon or project pricing offers, nor does it apply to limited-quantity offers, auction sites, Ebay, classified ads, manufacturer's rebates, closeouts, clearances, bulk quantity items, or typographical errors. Products must be first quality, all new, factory-sealed, of the same brand, style and SKU. Bronson Design Studio, LLC reserves the right to consider any applicable tax and/or shipping charges when offering the Price Match.

Free Shipping Policy

We offer free ground shipping on all items that can be shipped via standard UPS or FedEx (exclusions apply).

Exclusions from the free shipping offer include:

Some OVERSIZED items that require special handling
All shipments to Alaska, Hawaii, or Puerto Rico

Free Shipping is also available on Volume Purchases. All orders over $999 ship for free within the continental United States. Use the shipping calculator in the QUICK CART to determine if requirements have been met.

Note: An interactive shipping calculator will appear as soon as you add an item to your shopping cart, so you can easily determine shipping costs (if any) for all items in your cart while you are shopping. If your order contains ineligible items, you will be charged shipping for those items only.

Return Policy

We want you to be 100% satisfied with your purchase. If you wish to return an item, you may send it back within 30 days of the delivery date for a refund. Refunds will be for the merchandise amount less the applicable restocking fee (see chart below) and shipping charges. Customers are responsible for 100% of all ACTUAL shipping charges (i.e. delivery & return), regardless of what the customer initially paid or didn't pay (i.e. free shipping) to have the item(s) delivered.

Restocking Fee* Brand

10% W. King Ambler

15% Cooper Classics, Murray Feiss, Paragon, Quoizel, Uttermost

20% Currey & Company, Hitchcock-Butterfield, Howard Elliott

25% BDS Private Label

No Returns Theodore Alexander, De Bournais, French Heritage
+ all clearance sale items

*Restocking Fee is based on the merchandise amount only (i.e. not shipping/freight)

Please contact us for a return authorization number and instructions prior to returning any merchandise. Any item returned without a pre-authorized return number will not be credited. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Write your Return Authorization Number on the outside of the package to be returned. Click here for our hassle-free exchange policy regarding orders received damaged or defective.

To help you through the return process, here are a few guidelines:

Pack the item carefully in its original packing materials.

It is important to keep all original packing materials (boxes and any of the padding material such as peanuts or paper). These items are essential for the safe return shipping of our items. If items are damaged during the return process, we will no longer be able to offer a refund.

Ship your parcel back prepaid and insured.

It is strongly recommended that you use a reliable carrier (e.g. UPS, Federal Express or Parcel Post) that offers tracking. We also require that you insure the package, as you will be responsible for ensuring that all items arrive to us in their original condition.

Send your returns to:

You will be advised of the ship-to address.

If You Received An Order That Was Damaged During Shipment

If your purchase arrives damaged from shipment, please DO NOT throw away the box or any packing material. Be sure to notify us within 24 hours of delivery to report the damage. We will arrange for the damaged goods to be returned and replacement item(s) to be shipped out to you at no additional charge. Shipping costs related to merchandise received damaged or defective will be taken care of by Bronson Design Studio.

Refunding

We will begin processing your return promptly upon receipt of your package and will send you an email confirmation once your refund has been entered. Please allow up to 10 business days for your return to reach us and be processed.

Your credit card will be credited for the full applicable amount within 5 business days of receipt of the returned merchandise. You should allow one to two billing cycles (about one month) for the credit to appear on your statement.

Important Notes Regarding Our Return Policy

All products must be returned in "AS NEW" condition - the way it was received, in its original packaging and in 100% resalable condition. Returns are inspected at the warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost.

If you would like to exchange one product for another, you will need to follow the return procedures and then submit a completely new order online for the product(s) you would like to purchase.

Cancellation Policy

You may cancel your order for any reason and receive a full refund provided your order has not shipped. However, we will need to confirm with the individual manufacturer that your order has not shipped. Cancellations are not guaranteed until you receive an e-mail confirming cancellation. Once an order is shipped, the terms of our Returns Policy will take effect.

Professional Trade Programs

We have exclusive programs for Builders, Contractors, Architects, Designers and other trade professionals. Sign Up for your FREE Account.

Contact Us

Your feedback is important to us! If you have any questions, suggestions, or are looking for something we don't currently offer please let us know.

Physical Address:

Bronson Design Studio, LLC

207 Bellevue Avenue

Upper Montclair, NJ 07043

RETURNS: Pre-Authorization required. See Return Policy for details.

Telephone: 973-783-3612

Toll Free: 877-703-8080

E-Mail: customer-service@bronsondesign.com

Twitter: http://twitter.com/bronsondesign